Staff
Refund Policy
Pricing
One + Point Ltd is entitled to withdraw from any contract in case of errors or inaccuracy regarding the goods appearing on the site. One + Point ltd reserves the right to alter prices at any time should it be necessary to do so. All payments to be made in UK Sterling (GBP), unless agreed otherwise in advance.The total purchase price, including VAT and delivery charges, will be displayed in the buyer's shopping basket prior to confirming the order.
Payment
Credit/Debit Cards
We accept all major credit/debit card payments for UK customer and can be made online. No credit/debit card details are kept on our servers.
Direct Bank Transfer (BACS or IBAN)
For larger payments direct bank deposit is available, and this option is available, You can send us a BACS transfer via telephone or Internet banking. This can take approx. 3 working days to reach and clear our account upon which we will dispatch the goods. (Please call us)
By post (cheque)
You can send a cheque to One + Point Ltd in the post and we will dispatch the goods when the cheque has cleared.
Credit Account
Please complete and return our credit account application form if you wish to apply for a credit account.
Tax Charges
For orders made from the UK or the European Union, 20% VAT is added at the checkout stage of any order.
Shipping
We will endeavour to deliver your order right away. We will normally send your order to you the next working day for stock items. We dispatch orders Monday to Friday (excluding UK public holidays). Standard delivery days are Monday through to Friday, but we can also deliver on Saturdays at an additional cost.
UK Mainland Standard Charges: Excluding Bank Holidays and Weekends
Order Value (GBP) Shipping (GBP)
£0.00 - £149.99 £7.95
Over £150.00 Free
Cancellation
An order may be cancelled any time prior to despatch.
This can be done by telephone on 01722 741392 or emailing through our Contact Us form. Please make sure to include your full name, address including postcode, products you wish to cancel and the Order ID from your confirmation email.
Returns
Buyer must notify seller within 3 days after receiving the item of any problems that may require a return and/or refund.
UPON SELLERS APPROVAL items may be returned to the seller AT BUYERS EXPENSE. The item will then be tested to determine condition. If the item is not working properly and no signs of physical damage are visible, payment for the item will be refunded or exchanged.
Seller reserves the right to replace, repair or issue a refund for the purchase price of any item. Refunds will not be honoured for items returned to seller that do not meet the above criteria.