One Point are proud to announce that we have had our ISO 9001 accreditation continued and we are now certified at ISO 9001:2015 standard.
Not only did we achieve accreditation, but we did so with flying colours without any non-conformities to our management system. This means that our assessment passed without any changes needing to be made.
This is a credit to our Managing Director, Darren Lawrence, his Marketing Manager and Quality Advisor, Marc Osborne, at GroMedia.com and all the team at One Point Survey who have all worked tirelessly to make One Point Survey the beacon of professionalism and quality in its sector.
ISO 9001 is a Quality Management System (QMS) which is internationally recognised and ensures services and products meet industry standards and the needs of all clients.
This accreditation demonstrates our ongoing commitment to providing customer focus and a consistently high service with quality products for all clients.
We have seen this transition as an opportunity to make necessary improvements which benefit our business, employees and customers alike. We are pleased that our efforts have been credited and we are motivated to continue to positively engage with the standards as part of our growth.
Having had ISO 9001 accreditation for a number of years now, we know the importance of having implemented such a well-recognised Quality Management System.
We have been able to remain customer focused and meet customer expectations, improve our performance through strong communication, leadership and increased efficiency.
We are a strong competitor in the engineering sector and we know we owe this largely to our company structure, operational performances and its management system.
Our staff appreciate the development opportunities we have invested in and our customers experience better service.
Our compliances give new and future customers confidence in sharing their custom with us.
ISO 9001:2015 is a high-level quality management system which is better integrated with other management systems bringing a common framework to all ISO management systems.
ISO 9001 have made changes to ensure that it remains relevant for all industries by better reflecting current economic and industry environments.
The changes made to ISO 9001 focused on leadership and increasing involvement from senior managers, better communication throughout all processes and identification of risks and opportunities.
Risk-based thinking has become a more prominent part of the ISO 9001 requirements. It is important to recognise business risks to see the opportunities that may arise and to be able to anticipate and pre-empt future risks.
Planning – Darren Lawrence, Our Managing Director, has taken a far more active role in the implementation of necessary changes and improvements over recent years. Processes have been standardised to increase efficiency and remove the risk of mistakes being made at any level.
Leadership – Darren and the management team have taken a hands-on approach to all necessary changes and have worked hard to fully understand the quality management system at all levels. There have been numerous management review meetings to identify changes needed. The benefits of this active leadership have been seen throughout the business with better communication and improved professionalism throughout.
Communication – Strong communication has increased employee engagement and satisfaction. Goals are far clearer, attitudes are more positive and clear strategic processes and procedures mean everyone knows what is expected of them. This has led to consistent quality in service and customers feedback is extremely positive.
Identification of Risks and Opportunities – We now plan for risks, address these risks and we have implemented a plan to deal with risks if, and when, they arise and finally creating the opportunity to analyse risk management to ensure actions taken are effective. We use a SWOT analysis to identify our strengths and weaknesses and address these accordingly.
Standardising Processes – We have standardised our processes for consistency and clarity. We continually evaluate these processes to ensure that they remain effective for customer requirements as their needs change.
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