At One Point Survey, our Tech Support is designed with one goal in mind – simplicity.
We know how important it is to keep your projects moving, so our in-house team is ready to help you fast, wherever you are.
Whether it’s a quick text, WhatsApp, phone call, email or a message via our website, support is always just one step away.
We support everything from geomatics through to machine control including hardware, software and subscription services. This covers TPS, GNSS, iCON, SmartNet, construction equipment and all related solutions, we can handle it all!
If your kit goes down on site, we’ll talk you through it and get you back up and running quickly, minimising downtime.
Contact us on support@onepointsurvey.com or 07355 629174.
What Do We Cover?
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Geomatics
GNSS, Total Stations, SmartNet & More
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Machine Control
Leica MC1, 2D / 3D Systems, Calibration & More
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Construction Kit
Laser Levels, Pipe Lasers, Levels & More
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Detection Equipment
Cable Detectors, Ground Penetrating Radar & More
How It Works
Getting support from One Point Survey is quick and straightforward.
We’ve kept the process simple so you can get back up and running with minimal downtime.
- Contact Us – Call, email, WhatsApp or use our website to let us know the issue.
- Remote Troubleshooting – Our experts will talk you through the fix or connect remotely where possible.
- Repair or Replacement – If needed, we’ll arrange a repair, swap-out or on-site visit to get your kit back in action.
Frequently Asked Questions
What equipment do you support?
What equipment do you support?
We support all Leica Geosystems equipment – old or new, hardware or software.
Give us a call and we’ll get you back up and running in no time.
How quickly can I get help?
How quickly can I get help?
Most issues can be solved the same day, often within the hour. Our support team responds fast to minimise downtime.
Do I need to bring my equipment to you?
Do I need to bring my equipment to you?
Not always. Many problems can be resolved over the phone, via WhatsApp or remote access. If needed, we’ll arrange collection, repair or on-site assistance.
Can you support me while I’m on site?
Can you support me while I’m on site?
Yes, that’s what we’re here for. If your kit fails mid-job, just call or message us. We’ll talk you through the fix or send an engineer if required.
Do you only support Leica equipment?
Do you only support Leica equipment?
Leica is our speciality, but we also have experience across a wide range of survey and machine control brands. Give us a call and we’ll advise.
What information should I have ready when I call?
What information should I have ready when I call?
It helps if you can tell us the equipment type, serial number, software version and a quick description of the problem. But don’t worry, if you’re unsure, just call and we’ll guide you.
What are your support hours?
What are your support hours?
Our standard hours are 8am to 5pm, but for urgent issues we’ll always do our best to assist outside of these times.